Shipping Policy

Thank you for visiting and shopping at dist.jmtop.com. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method                         Estimated delivery time                             Shipment cost

DHL                                                       1-2 business days                                           0 to 99 BV – Euro 7,00

DHL                                                       1-2 business days                                           100 BV and above - Free

Delivery delays can occasionally occur.

If Shipping Company will exceptionally delay for internal issue, we will contact you via email or telephone.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

JM Ocean Avenue Italy Srl is responsible for any customs and taxes applied to your order. All fees imposed during shipping are the responsibility of JM Ocean Avenue Italy Srl.

 

Damages

JM Ocean Avenue Italy Srl is not liable for any products damaged or lost during shipping. If you received your order damaged, please receive the parcel(s),sign and indicate the problem on the delivery receipt with the words “Accepted with reservations” and contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.


International Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method                          Estimated delivery time                             Shipment cost

DHL                                                       2-3 business days                                           0 to 99 BV – Euro 12,00 / Pounds 9,00

DHL                                                       2-3 business days                                           100 BV and above - Free

Delivery delays can occasionally occur.

If Shipping Company will exceptionally delay for internal issue, we will contact you via email or telephone.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

JM Ocean Avenue Italy Srl is responsible for any customs and taxes applied to your order. All fees imposed during shipping are the responsibility of JM Ocean Avenue Italy Srl.

 

Damages

JM Ocean Avenue Italy Srl is not liable for any products damaged or lost during shipping. If you received your order damaged, please receive the parcel(s),sign and indicate the problem on the delivery receipt with the words “Accepted with reservations” and contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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